A little clarity.
Every step of the way.

A cover-only product does not include an insert unless the product page explicitly says otherwise. Styled photographs may show the cover filled to illustrate its shape.

Compare the cover dimensions with the insert you intend to use. Do not assume a universal insert size or overfill recommendation; the exact cover construction matters.

Use the measurements on the selected product page. A styled sofa or bed photograph does not establish bed-size coverage, and decorative throws are not automatically duvet-sized.

Follow the label supplied with the exact item. Fibre, texture and decorative details may require different washing and drying methods. Do not assume all covers are machine washable.

Read the item-specific material description. Texture or a linen-like appearance does not establish cotton, wool or linen content.

Compare the selected color name and gallery, allowing for differences in daylight and display settings. A screen image cannot guarantee an exact match to an existing textile.

Indoor styling does not establish outdoor, UV-resistant or weatherproof performance. Use outside only if the individual item is specifically described for that purpose.

No. Furniture, cushion inserts unless stated, tableware and other styling props are not part of the sale. Check the listed contents of the exact product.

Choose a piece, review its selected option and measurements, then add it to your bag. Check the items and quantities before continuing to checkout. An order is only placed when checkout confirms it.

Yes. Review your bag before checkout and remove items you no longer want. The final order summary is the place to check quantities, selected options and the merchandise subtotal.

Prices are shown in US dollars (USD). Review the final checkout total, including any applicable shipping and tax, before authorizing payment. Your bank may apply its own currency-conversion charges.

Only methods actually displayed by the payment provider at checkout are available. If checkout says payment is unavailable, no payment can be taken and your selection is not a confirmed order.

No. A saved bag is a selection, not a stock reservation or confirmation that an order has been accepted. Review any availability messages before completing checkout.

A store-specific payment or operational setup may still be incomplete. Do not send payment by another route. The checkout page will state when no order has been submitted and no payment has been taken.

Contact customer care promptly with your order reference and the change you need. Changes cannot be guaranteed once processing or dispatch has started. Do not place a duplicate order while waiting for a reply.

Check your spam folder and the email address you used. If you cannot find confirmation, contact customer care with the order reference if available. Do not send full card details or passwords.

Standard shipping is $5.99. Review the final delivery amount in checkout before payment; the displayed merchandise price does not itself include shipping.

Handling usually takes 1–2 business days, followed by an estimated 3–6 business days in transit. The total estimated window is 4–8 business days. This is an estimate, not a guaranteed arrival date.

The cutoff is 3:00 p.m. Eastern Time, Monday through Friday, using America/New_York. Eastern Time follows daylight saving time where applicable. The cutoff does not promise same-day dispatch.

No. The published handling and transit estimates are expressed in business days. Allow for weekends and relevant public holidays when considering an expected delivery window.

Use Track My Order with your order information. Tracking depends on a real shipment and carrier updates; placing an order does not mean the parcel has already received its first carrier scan.

A shipment label may exist before the first carrier scan, and scans can be delayed between facilities. Check the latest carrier information and contact customer care if the parcel is outside its estimated window.

Contact customer care as soon as you notice a mistake. Include the order reference and the correct address. An address change may not be possible after the parcel has entered processing or transit.

Check the delivery location, household members and any building reception. Review the carrier delivery details, then contact customer care with the order reference and tracking information.

No guaranteed event-date delivery is advertised. Use the estimated 4–8 business-day window as guidance and allow extra time. Contact customer care before ordering if timing is essential.

Do not assume a service is available unless it appears for your address at checkout. Contact customer care before ordering if your destination or required delivery service is not listed.

You have a 60-day return request window. Review the Returns & Refunds policy for the applicable conditions and contact customer care with your order reference before sending an item.

Send customer care your order reference, the item you want to return and the reason. Wait for the receiving instructions before posting the parcel. Keep a copy of the correspondence and your shipping receipt.

Do not send returns to the correspondence address without written instructions. The correct receiving address may be different and will be supplied through the return process.

Review the Returns & Refunds policy and the instructions for your particular return before purchasing a label. Do not assume that every return includes a prepaid label.

Contact customer care with the item and option you would prefer. Exchange availability and the next steps need to be confirmed; do not assume a replacement has been reserved.

Keep the item and packaging and contact customer care with your order reference and clear photographs of the issue. Do not discard the packaging or send anything back before receiving instructions.

Contact customer care with your order reference, a description of what arrived and photographs of the item and its label. This helps distinguish a wrong item from a different selected option.

Refund handling depends on the return review and the payment provider. Consult the Returns & Refunds policy and the confirmation for your case. Your bank may take additional time to display a processed refund.

Use the Contact page for the store-specific support email and correspondence details. Include the product name for a product question, or your order reference for an order question.

Monday through Friday, 8:00 a.m.–5:00 p.m. Eastern Time (America/New_York). We usually reply within one business day. Messages outside these hours enter the next support window.

Customer service is by email. The Contact page is the place to find the correct support details for this store.

Include the product name or order reference and a concise description of your question. Add photographs when they help explain a product or delivery issue. Never email passwords or full payment-card information.

The published address is for correspondence. It is not advertised as a retail showroom, collection point or return warehouse. Contact customer care before arranging any delivery there.

Shipping, Returns & Refunds, Privacy, Cookies and Terms are linked in the footer. These detailed pages should be read alongside the product description and checkout information.