Returns & refunds

Requesting a return

You have 60 days to request a return. Contact customer care with the order reference, item and reason for the request. Do not send the parcel until the correct receiving instructions have been supplied.

The correspondence address is not a return warehouse. Keep the item, its included parts and your order record while the request is being reviewed.

Wrong, damaged or faulty items

Describe the problem and which item is affected. A clear photograph may help, but it is not a reason to delay reporting an issue. Do not include identity documents or payment-card details in a support message.

Your rights for a faulty or misdescribed item are separate from a change-of-mind return. No wording on this page removes rights that apply under law.

Return costs and refund timing

Ask customer care to confirm the applicable return-postage arrangement, destination and refund steps before posting. This page does not promise free return postage or a fixed bank-posting time.

Keep the return tracking receipt. A refund being issued and a bank posting it are separate stages. An exchange or replacement depends on availability and confirmation.

Customer care

Monday to Friday, 8:00 a.m. to 5:00 p.m. Eastern Time (America/New_York). We usually reply within one business day.

Order cutoff: 3:00 p.m. Eastern Time, Monday through Friday. Orders received after the cutoff enter the next business-day handling window. This is not a promise of same-day dispatch.

The published address is for correspondence. Contact customer care for instructions before sending any return.